FAQs

How will my produce arrive?

Your avocados will arrive freshly picked from the tree, meaning they’ll be unripe. You can find ripening tips on our website to ripen them to perfection. We package each avocado safely in a nest of purewood wood wool - the safest way to avoid any bruising along the way. Other produce will be packed securely and protected with paper.

Where does your produce come from?

Initially we grew all our produce but we now sell a lot more than we can grow ourselves so all of the other produce we supply is sourced from top-quality orchards that pass our strict quality checks.

When will my order be dispatched?

We have three dispatch days a week: Monday and Tuesday to South Island, Monday, Tuesday and Wednesday to North Island. Orders must be received by 10pm the day prior to dispatch for guaranteed delivery. We don’t dispatch on Thursday and Friday due to the risk of your order being left in a courier depot over the weekend.

Where do you deliver?

New Zealand wide.

What is the delivery timeframe?

All North Island orders are overnight while South Island orders are 2-3 days. If you live rurally, this can take an extra 1-2 days.

Which courier company do you use?

New Zealand Couriers

Am I able to track my delivery?

Yes, once your order has been fulfilled you will receive an email containing all your tracking information. If you do not receive your delivery in the specified time or don't receive a dispatch email, please contact us at hello@oakridgefresh.co.nz and we’ll chase it up for you.

What happens if I’m not home when the courier comes?

Our deliveries don’t require a signature so the courier driver will leave your box somewhere safe. If you have a particular place you would like your delivery left, please write this in the comments section at checkout.

What if my box arrives damaged or gets lost?

If your order is damaged, please fill in our enquiry box on the contact page. Our customer support team will respond within 24 hours to remedy the issue. In the unlikely event that your order goes to the wrong address or gets lost, we will completely refund or replace your order.

What happens if I’m not 100% happy with my produce?

We will completely refund or replace your order, no questions asked.

Can I specify a particular week for delivery? 

Absolutely! Just put a note in the comments section at checkout.

If I order more than one box can my boxes be combined to save on shipping?

If you have ordered more than one box to go to the same address we will combine the fruit into a larger box if possible. If you do not want us to do this for any reason please let us know by email. If combining your fruit boxes results in less shipping costs we will refund you that shipping amount.

How do I order?

You can easily shop online by heading to our ‘shop’ page. If you prefer to order by phone or via email that is no problem either. Phone 021 0833 2569 or email hello@oakridgefresh.co.nz.

How can I pay for my order?

We accept Visa/Mastercard/American Exp/Shop Pay/Google Pay/Bank Deposit.